Service Policies

Below you will find a list of our service policies and answers to our most frequently asked questions. If you have an emergency and it is after our regular business hours please call 800-990-8403, our 24 Hour Emergency Service line.



Service Hours

24 Hour Emergency Service 800-990-8403 Our regular time service hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., not including holidays. Emergency service is available 24 hours a day, 7 days a week, 365 days a year, at Double Time Rates. Unless other arrangements are made, calls placed after 11:00 a.m. will be scheduled for the following day.

Rates

Regular Time: Monday through Friday 8:00 a.m. to 4:30 p.m. One and one half-hour minimum, plus vehicle service charge, parts and applicable sales tax. If a service technician begins the service call before 4:30 p.m. and his time runs over, it will be charged at regular time rates.

Double Time: After Normal Office Hours, Saturday, Sunday and Holidays. Our double time rate is applied. Two-hour minimum, plus vehicle service charge, parts and applicable sales tax.

Vehicle Service Charge

We charge a one time vehicle service charge per service call. A continued service call is exempt from an additional vehicle service charge.

Continued Service

A service call is place on continued service only when a part is not available from the service vehicle. The return trip will be charged a minimum service call plus parts and applicable sales tax. No vehicle service charge will apply.

Obsolete Products

The production of certain products may have been discontinued by the manufacturer making it nearly impossible to secure their OEM replacement part. If such parts are required and unobtainable, only minimum time and zone charge will apply.

Warranty

Labor: 30 days. Parts: 90 days. Warranties do not include any emergency, Saturday, Sunday or Holidays service labor. Equipment installed by Automatic-Access, Inc. carries a minimum 90 day warranty, during regular business hours only. If after hour warranty work is required, only labor, at double time rates, and a vehicle service charge would be charged. Defective parts installed by Automatic-Access, Inc. would remain a no charge warranty item.

Holidays Observed

New Years Day • Memorial Day • Independence Day • Labor Day • Thanksgiving Day (2-day) • Christmas Day

Emergency Service

24-hour emergency service available. Terms are Net 30 days after a credit application is submitted and approved otherwise COD. Prices are subject to change without notice.